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20130318
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. neil smith is the head of cable. when steve burke moved over to nbc universal after 12 years of earning comcast cable and took us from two or 3 million customers to 20 and we became a cable company in 30 states, huge job. when neil got here, he wanted to make it work better, and it's all about improving service. although we are nowhere near where i would like us to be and where the definition of good service never ends, being able to self-help, get it right the first time, make it simpler -- i think we have made terrific strides. >> why do you think the cable industry seems to have had a reputation for not the best service at times? >> i think it's inherently unpopular to ask people to pay for television. or not,you like it where the ones collecting the bill. company,gle content sports company, entertainer, journalist gets a raise every year. we have to go back and raise rates every year. i thinkand successfully, to improve the value of what it is you receive , you get it high definition you can watch it on an ipad in your home, your watching it outside of your home. still notl of that,
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